Policies

PAYMENT
Full payment is required at time of order.

**PENNSYLVANIA RESIDENTS**
PA residents will be charged 6% sales tax.

 

SHIPPING
All glasses are carefully wrapped in bubble wrap and double-boxed to ensure safe delivery.   In the event that you receive a broken glass, please contact me within 48 hours along with pictures of the damaged item. I will send a replacement at no additional cost.


Shipping fees are calculated by weight and location.  Orders will be shipped USPS 2-3 day Priority. Priority Express is also available.  Tracking and insurance is included for free.  Buyer is responsible for shipping fees.


If you live in the local area and would like to arrange for pick up to avoid shipping fees, contact me prior to placing your order.  

 

RETURNS AND EXCHANGES
**If you are not satisfied with your product, please contact me (prior to returning your item) within 48 hours. Shipping fees will not be refunded. Cost of the item will be refunded as soon as it is returned to me, and as long as it is returned in its original condition.

**In the event that you receive a damaged/broken glass, please contact me within 24-48 hours along with pictures of the damaged item. I will send a replacement at no additional cost.

**If you place an order for a customized or personalized glass, I will maintain close contact with you throughout the designing and painting process to ensure your satisfaction with your design. I will send you pictures for approval prior to the glass being heat set. Since custom and personalized orders are not able to be resold, all sales are final on custom and personalized orders.

 

CARE INSTRUCTIONS:
All glasses are painted with acrylic glass paints and oven cured. I highly recommend gentle hand washing to keep your glass in beautiful condition. Do not soak or use abrasives.

 

CUSTOM ORDERS
Custom orders are available. If you would like to order a custom design, or would like to order large quantities, contact me at crystalsglassdesigns@gmail.com and I will be more than happy to work with you.

 

 LARGE ORDERS
Discounts may apply to large orders.  Please contact me at crystalsglassdesigns@gmail.com prior to placing your order.